Built for mission-critical casework
The BrightArchive Suite combines AI-driven intelligence with secure communications, e-signatures, and records management. Each product stands on its own—together they create a defensible, end-to-end digital operation for agencies who cannot compromise on accuracy or compliance.
Who This Is For
Built for child welfare agencies, family courts, and case management teams who need to streamline operations while maintaining strict compliance standards.
Choose the Right Tool
BrightAI
AI-powered engine that automatically reads, classifies, and extracts insights from emails, faxes, SMS, and documents.
Challenges We Solve
- Manual sorting and routing consumes valuable case prep time.
- Critical information buried across emails, faxes, texts, and scanned documents.
- No quick way to search and retrieve case-specific communications.
Use Case: Rapid Case Preparation
Surface complete communications history in moments with extracted parties, case numbers, and deadlines.
- Ask natural-language questions across email, fax, SMS, and documents.
- Get structured summaries with key parties, dates, and risks.
- Auto-escalate flagged issues to appropriate workflows.
Key Capabilities
Conversational Search
Ask natural questions like "Show me all communications from opposing counsel in case #H-2324"—get instant results.
Entity & Data Extraction
Auto-identifies case numbers, names, SSNs, and court dates across emails, faxes, SMS, and PDFs.
Sentiment & Urgency Analysis
Flags distressed or non-compliant messages so teams can intervene proactively.
Agency Outcomes
- Research time drops from hours to seconds.
- Consistent data structures enable reliable analytics and reporting.
- Proactive alerts help teams prioritize high-risk cases.
Suite Integration
- Archives communications and signed documents in BrightArchive.
- Feeds BrightSend with context-aware routing recommendations.
- Strengthens BrightSign by highlighting missing signatures or risky language.
BrightSign
Prepare, send, and manage legally binding e-signature requests with templates, secure authentication, and court-ready audit trails.
Challenges We Solve
- Paper-based signature collection creates delays in case advancement.
- Manual tracking of multi-party signing orders is time-consuming.
Use Case: Multi-Party Stipulation
Orchestrate signatures between parties and attorneys in correct order without delays.
- Apply template and place signature fields for all participants.
- Set signing order so each party receives their link at the right time.
- Monitor real-time completion and auto-store in BrightArchive.
Key Capabilities
Template-Driven Packages
Build signature packets with predefined fields and signing order in minutes.
Legal & Security Compliance
Meets ESIGN and UETA requirements with encrypted processing for defensible agreements.
Signer Authentication
Verify identity via SMS one-time passcode or access code before signing.
Agency Outcomes
- Turns negotiations into executed, legally binding records.
- Defensible signatures for audits and disputes.
- Identity validation for settlements and sensitive agreements.
Suite Integration
- Final step for workflows initiated in BrightSend.
- Creates auditable connection between communications and signed agreements.
- Instant alerts when signatures complete or become overdue.
BrightSend
Unified email, SMS, voice, and digital fax platform with automated campaigns, two-way messaging, and complete audit trails.
Challenges We Solve
- Tracking outreach across multiple channels and recipients manually.
- No verifiable proof of delivery for critical notices.
Use Case: Payment Reminder Campaign
Automate outreach to 200 clients with no missed reminders and every reply acted on.
- Send email reminders 10 days before due date.
- Auto-trigger SMS reminders 5 days before for non-responders.
- Log responses, generate summaries, route nuanced replies through BrightAI.
Key Capabilities
Multi-Channel Outreach
Send bulk or individual emails, SMS, voice calls, and faxes with automated scheduling.
Two-Way SMS with AI
Launch SMS campaigns with reply windows—BrightAI analyzes responses and routes actions. Popular with younger generations.
Automated Payment Reminders
Multi-step reminder campaigns for child support or fees with escalating notifications.
Agency Outcomes
- Saves staff hours on manual follow-up.
- 24/7 automated service with AI-assisted responses.
- Verifiable, time-stamped communication records.
Suite Integration
- Captures time-stamped outreach history stored in BrightArchive.
- Gives BrightAI context to extract data and flag risks.
- Auto-launches BrightSign requests when signatures needed.
BrightArchive
Secure, searchable repository that unifies digital records with smart workflows, OCR, and compliance controls.
Challenges We Solve
- Documents scattered across email, folders, and systems.
- Slow retrieval and routing of case-critical files.
Case Study: AI-Enhanced Payment Reminders
BrightArchive AI integrates with BrightSend SMS to manage child-support payment reminders.
- Interpret replies like "I'll pay Friday" or "I lost my job" to determine workflow.
- Schedule automated follow-ups or flag cases for review based on intent.
- Store every message and response for complete audit trail.
Key Capabilities
Smart Workflows
Automate routing, follow-ups, and digital signatures with workflow logic.
AI Document Processing
OCR and classification to recognize forms, extract fields, reduce manual entry.
Secure Communications
Send/receive fax, email, and SMS directly with encrypted storage.
Agency Outcomes
- Centralizes documents, messages, and signatures with chain of custody.
- Compliant handling with rapid retrieval.
- Transforms communications into structured, reportable data.
Suite Integration
- Receives signed documents from BrightSign and communications from BrightSend.
- Supplies BrightAI with historical context for classification and risk flagging.
- Provides dashboards reflecting real-time status of outreach and signatures.
How the Suite Works Together
BrightArchive was designed as a tightly integrated system. Communications, intelligence, signatures, and archival records reinforce one another so every stakeholder operates from the same, up-to-date source of truth.
Capture & Communicate
BrightSend centralizes email, SMS, and digital fax outreach while logging every attempt and receipt.
Interpret & Prioritize
BrightAI analyzes tone, urgency, entities, and key facts across the entire BrightArchive Suite.
Collect Signatures
BrightSign delivers legally binding e-signatures with signing order, authentication, and audit trails.
Archive & Act
BrightArchive stores every communication, signature, and document with smart workflows and reporting.
Ready to modernize your case operations?
Download the BrightArchive Suite brochure or reach out to the CRC team to see how proactive intelligence and automated action can transform your agency’s most critical workflows.
Security & Compliance
CJIS, HIPAA, and Pennsylvania standards are built in across communications, signatures, and archival storage.
North American Presence
Teams in New York, Montreal, Miamisburg, and Waterloo provide regional expertise and support.
AI at the Core
BrightAI powers proactive triage, data extraction, and sentiment analysis across every module.
End-to-End Auditability
Every message, signature, and document is time-stamped, traceable, and ready for court or oversight review.